SOUTH QUEENSLAND INVESTMENT SOLUTIONS PTY LTD PRIVACY STATEMENT
This Privacy Statement sets out South Queensland Investment Solutions Pty Ltd’s general policy in relation to our privacy obligations to you and our management of personal information collected, used or disclosed as a result of your use of the South Queensland Investment Soltions Pty Ltd web site.
Respecting your personal information and your right to privacy
At South Queensland Investment Solutions Pty Ltd, protecting your privacy and the confidentiality of your “personal information” is very important to us and is fundamental to the way we serve you.
Personal information means information or an opinion (including information or an opinion forming part of a database) we hold about you from which we can determine your identity. For example, we may collect and use your name and address details when you acquire or use particular South Queensland Investment Solutions Pty Ltd products or services. Collecting and using this personal information ensures we can deliver our services to you as efficiently as possible. At South Queensland Investment Solutions Pty Ltd, we know that giving your personal information to us imposes a serious responsibility upon us.
Collection of your personal information
Generally, South Queensland Investment Solutions Pty Ltd will collect personal information directly from you and only to the extent necessary to provide a product or service or to carry out our internal admistrative operations. For example, we may collect personal information from you when you fill in our online email form, deal with us over the telephone, ask us to contact you after visiting our web site or have contact with us in person.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. The type of personal information we may collect from you generally comprises name, company name, address, telephone number, fax number, and e-mail and information collected as a result of you using or acquiring particular South Queensland Investment Solutions Pty Ltd products or services.
Use and disclosure of your personal information
The personal information we collect from you allows us to provide you with better customer service. We may also use or disclose your personal information for purposes related or ancillary to the main purpose for which we collect it and where such use or disclosure would be reasonably expected by you. Some examples are:
- Helping us to build a relationship with you
- Internal accounting and administration
- Regulatory reporting and compliance
- Protecting you and South Queensland Investment Solutions Pty Ltd from fraud
- Helping us to identify and inform you about other South Queensland Investment Solutions Pty Ltd
- products and services that be of benefit to you
Occasionally, we may also collect, use or disclose your personal information for the secondary purpose of facilitating the distribution of marketing materials to you by South Queensland Investment Solutions Pty Ltd or a third party. We will not do this if you ask us not to do so.
There are other situations where we are compelled by law to disclose your personal information. For instance, under certain circumstances we may be compelled to provide your personal information to law enforcement agencies, the Australian Electoral Office, the Department of Family Services or the Australian Taxation Office.
Duty of confidentiality and your consent
We have a duty to keep confidential all personal information we hold about you.
Generally, our duty of confidentiality applies except where disclosure of your personal information is:
- Compelled by law
For example, disclosure to various government departments and agencies such as the Australian Taxation Office, and disclosure to courts under subpoena.
- In the public interest
For example, where a crime, fraud or misdemeanour is committed or suspected, and disclosure against the customer’s rights to confidentiality is justified.
- With your consent
Your consent is important to us. Your consent may be implied or expressed and it may also be verbal or written.
You imply consent where we may reasonably conclude that you have given consent by the actions you take or do not take. For example, where you acquire or use a South Queensland Investment Solutions Pty Ltd product, service or agency function, you consent to South Queensland Investment Solutions Pty Ltd, using, maintaining and disclosing your personal information to the extent necessary for us to provide that particular South Queensland Investment Solutions Pty Ltd product or service to you.
Direct marketing and your privacy
From time to time we may use the personal information we collect from you to identify particular South Queensland Investment Solutions Pty Ltd products and services which we believe may be of interest and benefit to you. We may then contact you to let you know about these products and services and how they may benefit you.
If you do not wish to receive direct marketing information from South Queensland Investment Solutions Pty Ltd, please tell us.
Quality, accuracy and correction of your personal information
If we have accurate personal information about you, it enables us to provide you with the best possible service. South Queensland Investment Solutions Pty Ltd takes reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up-to-date.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to ensure it is corrected.
Where South Queensland Investment Solutions Pty Ltd does not agree with your view about the accuracy of the information and if you ask us to do so, we will take reasonable steps to note your claim where that information is stored and accessed.
Security of your personal information
South Queensland Investment Solutions Pty Ltd takes reasonable steps to protect your personal information from loss, misuse , unauthorised disclosure or destruction. South Queensland Investment Solutions Pty Ltd has in place generally accepted standards of technology and operational security in order to keep your personal information safe.
Web site security and privacy
The internet has dramatically changed the way we do business. It allows South Queensland Investment Solutions Pty Ltd to provide our products and services to you from the convenience of your own home or office.
We understand that you may be concerned about the confidentiality and security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person, or on the telephone.
A “cookie” is a packet of information that allows the South Queensland Investment Solutions Pty Ltd server (the computer that houses our web site) to identify and interact more effectively with your computer. When you access our web site, we send you a “temporary cookie” that gives you a unique identification number. A different identification number is sent each time you use our web site. Cookies do not identify individual users, although they do identify a user’s internet browser type and your Internet Service Provider.
Our cookie allows us to keep track of the pages you have accessed while visiting our web site. It also allows you to page back and forwards through our web site and return to pages you have already visited without having to bother about logging on to our home page again.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions or help screens to learn more about these functions.
Information logged on this web site
When you visit the South Queensland Investment Solutions Pty Ltd web site, our server logs the following information which is provided by your browser for statistical purposes only:
- The type of browser and operating system you are using.
- Your Internal Service Provider and top level domain name (for example – .com, .net, .au, .uk etc.).
- The address of any referring web site (for example – the previous web site you visited), and
- Your computer’s IP (Internet Protocol) address (a number which is unique to the machine through
- which you are connected to the internet),
All of this information is used by South Queensland Investment Solutions Pty Ltd for aggregated statistical analyses or systems administration purposes only. No attempt will be made to identify users or their browsing activities, except where required by or under law.
Links to other sites
The South Queensland Investment Solutions Pty Ltd site contains links to other sites. In addition, some of the content appearing on the South Queensland Investment Solutions Pty Ltd web site may be supplied by third parties, for example, by framing third party web sites or the incorporating through “framesets” of content supplied by third party servers.
While South Queensland Investment Solutions Pty Ltd will always endeavour to engage in business arrangements with commercial entities of good repute and ethical business practices, we are ultimately not responsible for the privacy practices or the content of such web sites. However, our contractual arrangements with these parties seek to ensure that an equivalent level of privacy protection is afforded to
you. We encourage you to read and understand the privacy policies on those web sites prior to providing any information to them.
Access to you personal information
South Queensland Investment Solutions Pty Ltd will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested.
South Queensland Investment Solutions Pty Ltd will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request.
We will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.
In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information. Factors affecting your right to access include where:
- Access would pose a serious threat to the life or health of any individual
- Access would have an unreasonable impact on the privacy of others
- The request is frivolous or vexatious
- The information relates to a commercially sensitive decision making process
- Access would be unlawful, or
- Access may prejudice enforcement activities, a security function or commercial negotiations.
Further information on privacy
Should you require more specific details concerning our privacy practices please call during business hours EST Monday to Friday or e-mail us.
Or you can obtain further general information about privacy protection from the Office of the Federal Privacy
- Calling their Privacy Hotline on 1300 363 992, or
- Visiting their web site at www.privacy.gov.au, or
- By writing to:
The Federal Privacy Commissioner
GPO Box 5218
Where technical information has been provided on this website, it has been compiled from information provided from a variety of third parties and is provided for information purposes only.
To the fullest extent permitted by law, we will not be liable for any loss, damage, cost or expense incurred in relation to or arising by reason of any person relying on the information on this website or any linked site, whether or not caused by a negligence on our part.
Whilst reasonable care is taken in relation to the website, we do not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website, or its usefulness in achieving any purpose. Further, changes in circumstances after the publication of material or information may impact upon it’s accuracy. Users of this website are responsible for assessing its relevance and verifying the accuracy of the content.